How do we select a Company?

At ExpertZap.com, we have a rigorous selection process to ensure that we feature only the best providers on our website. We begin by researching potential providers using various methods, including public databases, online directories, and customer referrals. Once we have a comprehensive list, we verify each provider’s qualifications, prioritizing those who have gone above and beyond to educate themselves in their expertise. We then analyze each provider’s reputation by scouring public records and reviewing data, considering factors such as review scores and the number of professional databases reviewing them. After assessing each provider’s service capabilities, including their primary area of expertise, variety of services offered, and years of experience, we conduct phone or video interviews with top providers to learn more about their qualifications and approach to customer service. Finally, we conduct mystery shopping to assess the provider’s knowledgeability, friendliness, and professionalism when interacting with potential customers. Based on these factors, we select the top providers to be featured on our website, with the option for them to advertise on our page to increase their visibility to new potential customers.

Following are 7 major steps we follow to select a Company:

  1. Research potential providers: We use various methods, such as public databases, online directories, and customer referrals, to create a comprehensive list of potential providers in a given area.
  2. Verify qualifications: We verify each provider’s qualifications, including any licenses, accreditations, or certifications they hold. We prioritize providers who have gone above and beyond to educate themselves in their areas of expertise.
  3. We analyze each provider’s reputation by scouring public records and reviewing data. We consider the number of professional databases reviewing them, their average review score, and the volatility of their ratings.
  4. Assess service capabilities: We assess each provider’s capabilities, including their primary area of expertise, the variety of services they offer, and their years of experience.
  5. Conduct interviews: We conduct phone or video interviews with the top providers on our list to learn more about their qualifications, experience, and approach to customer service.
  6. Mystery shopping: We conduct mystery shopping to assess the provider’s knowledgeability, friendliness, and professionalism when interacting with potential customers.
  7. Final selection: Based on our research, verification, reputation analysis, assessment, and interviews, we select the top providers to be featured on our website. These providers may advertise on our page to increase their visibility to new potential customers.

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